Refunds after successful completion of the Challenge
After you have successfully completed Phase 2 of the Challenge and proceeded to the funded phase you will receive a refund of the initial fee (except reset fees) with your first monthly withdrawal. Your sign up fee will not be refunded until you have generated sufficient profits for a withdrawal.
Refund Policy Post
After a cleared payment on the purchase of one of our programs occurs, you will receive an email with the login details to access your trading platform. Once this information is emailed to you, no refund will be given. In some cases, if the account has not been traded and the order is not older than 60 days our team will analyze if a refund is possible. In order to check the availability of a refund please contact us via live chat or via [email protected].
Acceptance of this Policy
It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this policy. If you do not agree with or fully accept the terms of this policy, we ask that you do not place an order with us. Please contact us at [email protected] should you have any questions regarding our refund policy.
Dispute Policy
Clients who improperly request chargebacks with their bank or dispute charges will be permanently banned from the Platform. Please contact us via live chat or via [email protected] if you have any questions.
Failed Transaction Policy
For failed transactions, receipt requests can be made after a minimum of 3 business days. Most banks resolve such issues within 48 – 72 business hours. This brief waiting period ensures banking institutions have an opportunity to reverse the transaction independently. If, after this period, the payment remains on hold, you may request a receipt via our live chat or via [email protected]. After requesting a receipt from us, it will be provided within 48 business hours. We value your understanding and appreciate your cooperation in adhering to this policy.